{"id":5245,"date":"2019-11-22T18:09:30","date_gmt":"2019-11-22T16:09:30","guid":{"rendered":"https:\/\/www.jimdo-stable-staging.com/blog\/?p=5245"},"modified":"2020-10-02T09:10:23","modified_gmt":"2020-10-02T07:10:23","slug":"how-to-define-your-brand-tone-of-voice-in-4-steps","status":"publish","type":"post","link":"https:\/\/www.jimdo-stable-staging.com/blog\/how-to-define-your-brand-tone-of-voice-in-4-steps\/","title":{"rendered":"How to Define Your Brand Tone of Voice in 4 Steps"},"content":{"rendered":"<p>When you run your own business, your tone of voice reflects who you are and helps you connect with the right customers. To do this, it needs to stay consistent across your website, social media profiles, emails, product descriptions\u2014everywhere you interact with your customers.<\/p>\n<h2>Pssst\u2014you already have a brand voice<\/h2>\n<p>Even if you don\u2019t know it yet, your company already has a voice and tone all of its own\u2014yours! Because your company is a reflection of you. Your values, the way you talk, and the words you use. Well, that\u2019s hard work done. Now for the fun part!<\/p>\n<p>In this post, we share four tone of voice exercises that will help you perfect your brand voice so it clicks with your customers:<\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Imagine your business is a person<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Write a \u201cWe\u2019re this, but not that\u201d list<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create a style checklist<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Give your words some tempo<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">When we\u2019re done, you\u2019ll be able to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keep your voice consistent across all your platforms.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tackle new communication challenges (so you\u2019ll always know what to say).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help new team members learn your tone of voice as your company grows!<\/span><\/li>\n<\/ul>\n<div class=\"jimdo-alert\"><strong>Remember:<\/strong> There\u2019s no need to invent a brand voice that\u2019s totally different from your own. It\u2019s much easier to stick with your natural tone and then tweak it for a business setting. For instance, you\u2019d speak differently to a client than you would to a friend, but it\u2019s still you under there.<\/div>\n<p>First, here\u2019s what you need to know about tone of voice.<\/p>\n<h2>What is \u201ctone of voice\u201d in marketing?<\/h2>\n<p>Your tone of voice is the feeling behind your words. It influences how customers feel about your company. Take this everyday request, said in three different ways:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cCould you swing by, when you have a sec?\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cCan you come here, please?\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cGet over here! Now!\u201d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each request is essentially the same, but the reaction you get might be very different! That\u2019s all down to the tone of the writing.<\/span><\/p>\n<h3>Tone vs. voice: what\u2019s the difference?<\/h3>\n<p>Tone of voice in marketing is often used to mean \u201cbrand voice\u201d and \u201ctone of voice in writing\u201d but the two are slightly different. Here\u2019s a quick definition:<\/p>\n<p><strong>Voice:&nbsp;<\/strong>Your brand voice is your company\u2019s personality. It always stays the same. Think about it this way:<\/p>\n<p>If your business was a person, what would they be like? Your personality impacts the things you talk about, the words you use, and the way you interact with others.<\/p>\n<p><strong>Tone:&nbsp;<\/strong>Your tone changes depending on the situation, subject matter, and who you\u2019re talking to. Your personality or voice doesn\u2019t change\u2014but the tone of your language does. For example:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social media post &#8211; light-hearted, funny, engaging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Returns information &#8211; clear, direct, easy to understand<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer support emails &#8211; patient, helpful, not \u2018jokey\u2019<\/span><\/li>\n<\/ul>\n<p>For more tips on how to write for your business, follow the&nbsp;<a href=\"https:\/\/www.jimdo-stable-staging.com/blog\/11-golden-rules-of-writing-website-content\/\" target=\"_blank\" rel=\"noopener noreferrer\">11 golden rules for writing website content<\/a>.<\/p>\n<h3>Does your small business need a tone of voice?<\/h3>\n<p>Yes, definitely! Especially if you want to grow a following of loyal customers who\u2019ll keep buying from you for weeks, months\u2014even years. Here\u2019s why:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Trust closes sales.<\/b><span style=\"font-weight: 400;\"> Every customer interaction is a <a href=\"https:\/\/www.jimdo-stable-staging.com/blog\/build-a-website-customers-will-trust\/\" target=\"_blank\" rel=\"noopener noreferrer\">trust-building exercise<\/a>. A consistent tone gives customers a chance to get to know you, so that when it comes to hitting the \u201cBuy\u201d button, they know you\u2019ve got their back.<\/span><\/li>\n<li><b>The wrong tone of voice can sound weird to your target audience.<\/b><span style=\"font-weight: 400;\"> Being overly-friendly can make buyers wary if they\u2019re purchasing something serious. Corporate jargon can sound stiff and unapproachable. And misplaced slang can send a younger audience running for the Beverly Hills 91210 (am I right?).<br>\n<\/span><\/li>\n<li><b>It helps you know what to say, especially in sticky situations.<\/b><span style=\"font-weight: 400;\"> If you have writer\u2019s block or you\u2019re faced with a communications challenge that you\u2019re not sure how to tackle, a clear brand voice can help you get started. Knowing \u201cwhat would my business say about this?\u201d gives you the guideposts to <a href=\"https:\/\/www.jimdo-stable-staging.com/blog\/deal-with-negative-comments\/\" target=\"_blank\" rel=\"noopener noreferrer\">communicate confidently in lots of different scenarios<\/a>.<\/span><\/li>\n<\/ul>\n<h2>4 fun exercises to perfect your company\u2019s tone of voice<\/h2>\n<h3>1. Imagine your business is a person<\/h3>\n<p>Even if your business is a place or a team, it needs a personality to \u201cspeak\u201d to its customers. So let\u2019s get your creative juices flowing\u2014if your company was a person, who would they be? Where are they from? Are they always cracking Dad jokes or do they have a dry sense of humor? Where would you find them on a Saturday night?<\/p>\n<p>Now write down 3-4 ways to describe them.<\/p>\n<p><span style=\"font-weight: 400;\">For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Self-assured<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Irreverent<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cheeky<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Or:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quiet<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Thoughtful<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Helpful<\/span><\/li>\n<\/ul>\n<p><strong>TIP:<\/strong>&nbsp;Look at your core values\u2014what do you stand for? Are you warriors of justice striving to rid the world of evil, or are you a family business that believes in reliable service at an affordable price? Now imagine a person who lives and breathes all those things.<\/p>\n<figure id=\"attachment_5249\" aria-describedby=\"caption-attachment-5249\" style=\"width: 541px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"img.screenshot wp-image-5249 size-full\" src=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example1.png?resize=541%2C466&#038;ssl=1\" alt=\"Example of tone of voice from the company Native\" width=\"541\" height=\"466\" srcset=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example1.png?w=541&amp;ssl=1 541w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example1.png?resize=300%2C258&amp;ssl=1 300w\" sizes=\"auto, (max-width: 541px) 100vw, 541px\" \/><figcaption id=\"caption-attachment-5249\" class=\"wp-caption-text\">Can you imagine the company Native as a person? You might describe them as kind, compassionate, and well-informed.<\/figcaption><\/figure>\n<h3>2. Write a \u201cWe\u2019re this, but not that\u201d list<\/h3>\n<p>Now that you have your company\u2019s personality down, it\u2019s time to bring it to life with some real-world examples. This will help you to apply your tone of voice across your business and help new employees or external contractors to understand how your brand \u2018talks\u2019.<\/p>\n<p>For example:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>I\u2019m laid-back but not lazy.<\/b><span style=\"font-weight: 400;\"> I\u2019m a calm person and I like to keep things in perspective. But I\u2019m always ready to help and support my customers when they need me.<\/span><\/li>\n<li><b>We use humor but we\u2019re not silly.<\/b><span style=\"font-weight: 400;\"> Our sense of humor is satirical and quick-witted. We would make a wry comment on a current event but we wouldn\u2019t tell \u201cKnock-knock\u201d jokes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>I\u2019m outspoken but not rude.<\/b><span style=\"font-weight: 400;\"> I\u2019m not afraid to say what\u2019s on my mind. But you\u2019ll never find me being offensive or unkind. When I share my opinion I always invite other points of view.<\/span><\/li>\n<\/ul>\n<p><b>Mailchimp<\/b><span style=\"font-weight: 400;\"> does this really well, in their <\/span><a href=\"https:\/\/styleguide.mailchimp.com\/voice-and-tone\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">style guide<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<figure id=\"attachment_5250\" aria-describedby=\"caption-attachment-5250\" style=\"width: 499px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"img.screenshot wp-image-5250 size-full\" src=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example2.png?resize=499%2C382&#038;ssl=1\" alt=\"An example of brand voice from Mailchimp\" width=\"499\" height=\"382\" srcset=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example2.png?w=499&amp;ssl=1 499w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example2.png?resize=300%2C230&amp;ssl=1 300w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><figcaption id=\"caption-attachment-5250\" class=\"wp-caption-text\">Mailchimp explains their tone of voice by describing what they are and what they\u2019re not.<\/figcaption><\/figure>\n<h3>3. Make a style checklist<\/h3>\n<p>A great tone of voice doesn\u2019t just sound good, it clicks with your customers. So find out where your target market hangs out and listen to how they talk\u2014join Facebook groups, look up competitor reviews on Amazon or Trustpilot, and read their favorite online forums.<\/p>\n<p>Here\u2019s what to include in your style checklist:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Point of view.<\/b><span style=\"font-weight: 400;\"> Does your company \u201cspeak\u201d in the first person (I\/we) or the third person? Writing in the first person lets customers know you\u2019re talking directly to them, eg. \u201cI\u2019m an expert <a href=\"https:\/\/www.jimdo.com\/website\/coaching\/\" target=\"_blank\" rel=\"noopener noreferrer\">business coach<\/a> helping ambitious entrepreneurs in Melbourne.\u201d But sometimes, businesses talk about themselves in the third person, eg. \u201cMelanie Jeffries began her career in London, England, and now works on a consultancy basis in Melbourne.\u201d Be careful if you choose the third-person because it can make you sound less approachable.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Jargon<\/b><span style=\"font-weight: 400;\">. Jargon is technical language that requires prior knowledge of a subject. Most of the time, it\u2019s annoying and confusing for customers. But it depends on your target audience and how they talk. If you\u2019re marketing your business to architects, for example, they already know what common industry words mean. Whereas newbie-DIYers might feel out of their depth if you use lots of technical terms without explaining them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Slang.<\/b><span style=\"font-weight: 400;\"> \u201cOur new collection is totally <\/span><i><span style=\"font-weight: 400;\">lit!<\/span><\/i><span style=\"font-weight: 400;\">\u201d Using slang words or colloquialisms is a quirky way to get your audience on-side by mirroring their language. But only use slang you if you are 100% confident with it or you\u2019ll look cringier than a twerking teacher at prom. If you don\u2019t know your LOL from your LMFAO\u2014step away now. Here\u2019s a nice example from the online clothing store, Pretty Little Thing:<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_5251\" aria-describedby=\"caption-attachment-5251\" style=\"width: 591px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"img.screenshot wp-image-5251 size-full\" src=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example3.png?resize=591%2C327&#038;ssl=1\" alt=\"An example of a casual brand tone of voice that uses slang\" width=\"591\" height=\"327\" srcset=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example3.png?w=591&amp;ssl=1 591w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example3.png?resize=300%2C166&amp;ssl=1 300w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/><figcaption id=\"caption-attachment-5251\" class=\"wp-caption-text\">Pretty Little Thing uses slang to echo the way their target audience talk with colloquialisms like \u201cfave\u201d (favorite) and \u201cthe \u2018Gram\u201d (Instagram).<\/figcaption><\/figure>\n<ul>\n<li><b>Preferred terms.<\/b><span style=\"font-weight: 400;\"> Imagine you run a traditional English Sweet Shop. Would you say \u201csweetie\u201d instead of \u201ccandy?\u201d If you\u2019re a freelancer, do you say \u201cclients\u201d or \u201ccustomers?\u201d Make a list of your preferred terms so you can use them consistently.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u201cNever ever\u201d words.<\/b><span style=\"font-weight: 400;\"> Are there things your business would never say? Using curse words is an obvious example, but it might be something more nuanced like making sure to say \u201cparents\u201d instead of \u201cmoms\u201d so that you\u2019re more inclusive of dads and other caregivers. Make a list of these kinds of terms so that you, your employees, and any external contractors you use know what to avoid.<\/span><\/li>\n<\/ul>\n<h3><strong>4. Give your words some tempo<\/strong><\/h3>\n<p>Sound odd? Don\u2019t worry. It\u2019s not.<\/p>\n<p>That sounded kind of abrupt, right?<\/p>\n<p>Short, snappy sentences will give your writing a faster tempo. This can help you convey confidence or even urgency. They also help to break up text so it feels conversational. Plus, short sentences are easier to read. Bonus!<\/p>\n<p>On the other hand, using a mix of long, flowing sentences to describe your services can encourage your visitors to sit back, relax, and soak up the experience.<\/p>\n<p>Here are two great examples from Headspace and Dollar Shave Club\u2019s respective&nbsp;<a href=\"https:\/\/www.jimdo-stable-staging.com/blog\/how-to-write-an-faq-page-with-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">FAQ pages<\/a>:<\/p>\n<figure id=\"attachment_5252\" aria-describedby=\"caption-attachment-5252\" style=\"width: 715px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"img.screenshot wp-image-5252 size-full\" src=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example4.png?resize=715%2C256&#038;ssl=1\" alt=\"Example of a soothing tone of voice from Headspace\" width=\"715\" height=\"256\" srcset=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example4.png?w=715&amp;ssl=1 715w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/tone-of-voice-example4.png?resize=300%2C107&amp;ssl=1 300w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><figcaption id=\"caption-attachment-5252\" class=\"wp-caption-text\">Example from Headspace&#8217;s FAQ.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Phew, I feel soothed already. Maybe I\u2019ll ditch the app and read their FAQs?<\/span><\/p>\n<figure id=\"attachment_5263\" aria-describedby=\"caption-attachment-5263\" style=\"width: 728px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-5263 size-full\" src=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/brand-voice-example.png?resize=728%2C172&#038;ssl=1\" alt=\"An example of brand tone of voice from Dollar Shave Club\" width=\"728\" height=\"172\" srcset=\"https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/brand-voice-example.png?w=728&amp;ssl=1 728w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/brand-voice-example.png?resize=300%2C71&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.jimdo-stable-staging.com/blog\/wp-content\/uploads\/2019\/11\/brand-voice-example.png?resize=714%2C169&amp;ssl=1 714w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><figcaption id=\"caption-attachment-5263\" class=\"wp-caption-text\">Example from Dollar Shave Club&#8217;s FAQ.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Bam! Dollar Shave doesn\u2019t mince their words. Straight to the point and sassy as you like. That\u2019s got me all fired up!<\/span><\/p>\n<p><b>Above all, your tone of voice should feel natural to <\/b><b><i>you.<\/i><\/b> <span style=\"font-weight: 400;\">Customers will be more likely to choose your business when they know you\u2019re genuine. Give these exercises a try, keep your voice consistent across all your communications, and let us know how you get on! Tweet us @Jimdo or share your success story with @Jimdo_official on Instagram.<\/span><\/p>\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center post-cta has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-0111f410 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading\">Bring your business online with Jimdo.<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-17124a9a wp-block-group-is-layout-flex\">\n<div class=\"wp-block-button\"><a data-tracking=\"post_cta_create_website_signup\" class=\"wp-block-button__link\" href=\"https:\/\/register.jimdo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Start Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Run a business? Your tone of voice reflects who you are and helps build trust with your customers. Perfect your brand voice now in 4 steps!<\/p>\n","protected":false},"author":2,"featured_media":5247,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[116],"tags":[129,117,121],"class_list":["post-5245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips","tag-how-to","tag-marketing","tag-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 Fun Ways to Define Your Company\u2019s Tone of Voice<\/title>\n<meta name=\"description\" content=\"Run a business? 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